Before shipping, we meticulously inspect all our products to ensure their quality. As our candles are unique in nature, we regret that used candles with our wax cannot be returned or refunded. Although we do provide a candle container recycling program, we have to do our diligence for the processes of how our company works. However, should you receive any products damaged during shipment, we are committed to offering replacements or refunds. Simply provide us with the necessary documentation within 5 business days of receiving your order.